Returns/Shipping Policy

RETURNS - No item requiring repair or alleged to be defective is to be returned without written authorization by the Seller. Prior to returning any item for any reason, the Buyer must request a return authorization number (“R.A.#”) from the Service Parts Department at ITW Challenger in Hendersonville, Tennessee. The R.A.# must be used with all correspondence and posted on the package in which the item is returned. Any item returned to ITW Challenger without proper information or R.A.# will not be accepted.

Email: parts@itwchallenger.com

Parts Sales Toll Free (in US): (800) 538-9540
Parts Sales: (615) 824-3634
Technical Service Toll Free (in US): (800) 654-6711
Challenger Fax: (615) 264-5266

Mailing Address:
ITW Challenger
31 Volunteer Drive
Hendersonville, TN37075